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- Heading is missing text: Empty headings cause problems for screen readers. Make sure you don't have any headings without content. In general, you shouldn't have blank lines in your content. If you need one for some reason, make sure it is just a plain paragraph text line.
- Headings are not properly nested: In the main content of your page, headings should be nested properly. Start with a heading level 2, and work down from there. Don't choose a heading level just based on the look. In some cases your content may be flagged because of headings in sidebars. If that is the case, it may be alright to have this issue. Reach out to the web team.
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Use Appropriate HTML
- Avoid using the <bold> and <i> tag: The <bold> and <i> tags are both tags that are outdated and unaccessible to screen readers. Use <em> and <strong> tags instead. Zuse automatically does this, but if you copy and paste text into Zuse you may find you have this issue. To fix this in Zuse, highlight the text that is formatted, remove the formatting using the toolbar and then reformat it.
Issues not caught by Site Improve
- PDFs must be accessible: All PDF documents that you link to from our website must be accessible. This means that they must be made directly from a program like Word and cannot be scanned images.
- Images don’t contain text.
- Videos are captioned or transcripts are available.
- Headers are used appropriately: All pages should use headers when appropriate. Headers should be used semantically, meaning H2 should be the top level header, and smaller headers should be used from there.
Rescanning Site
Site Improve reports on a cached version of our website. By default, Site Improve updates its reports every week. This means that broken links that have been fixed may still show up as broken in Site Improve. If you have been working on your site, you can request that Site Improve rescan your site so that you can see up to date statistics. When looking at the main (summary) Quality Assurance page for your group (please do not kick off a rescan of our whole site), scroll to the bottom in the History section and choose the Re-Check group button. This will not be available if Site Improve is currently doing a whole-site scan. You can also request the scan of an individual page. To do that, while looking at the page report, choose the recheck page button in the header.
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